Return & Exchange Policy
Clear Guidelines for Returns and Exchanges
We want you to love your Shringarvatika jewelry! Please read our return and exchange policy carefully to understand the conditions and process for returns. We’re here to ensure your satisfaction.
📅 Last Updated
July 19, 2025
Important: Limited Return Policy
Returns are accepted ONLY for specific reasons: wrong item delivered, damaged products, or manufacturing defects. Returns due to personal preference, change of mind, or “pasand nahi aaya” are NOT accepted. Please read the complete policy below for details.
3
Days Return Window
95%
Free Size Products
₹199
Minimum for Returns
48hrs
Response Time
📋 Quick Navigation
1. Return Conditions & Timeline
🕒 Critical Timeline
Returns must be initiated within 3 days from the delivery date. After this period,
no returns will be accepted under any circumstances.
Return Window Details
- Return Period: 3 calendar days from delivery date
- Calculation: Day of delivery counts as Day 1
- Weekends Included: Saturday and Sunday count toward the 3-day limit
- No Extensions: Timeline cannot be extended for any reason
- Contact Requirement: Must contact us within the 3-day window
📅 Return Timeline Example
Day 1 – Package Delivered
Monday: Package delivered and received by customer
Day 2-3 – Contact Window
Tuesday-Wednesday: Valid time to initiate return request
Day 4+ – Too Late
Thursday onwards: Return requests will not be accepted
2. Eligible Return Reasons
Returns ACCEPTED For
- Wrong item delivered (different from order)
- Damaged product received
- Manufacturing defects
- Missing items from order
- Quality issues (broken, tarnished)
Returns NOT ACCEPTED For
- Change of mind (“pasand nahi aaya”)
- Color variations due to screen display
- Size issues (products are free size)
- Personal preference changes
- Buyer’s remorse or impulse purchase regret
- Items under ₹199
Detailed Explanation of Eligible Reasons
📦 Wrong Item Delivered
If you receive a completely different product than what you ordered (different design, type, or color),
this qualifies for return. Minor variations in shade or finish do not qualify.
💔 Damaged Product
Products that arrive broken, cracked, severely scratched, or with missing parts qualify for return.
Complete unboxing video is mandatory for damage claims.
🔧 Manufacturing Defects
Faulty clasps, loose stones, poor workmanship, or structural issues that affect the jewelry’s
functionality or appearance qualify for return.
3. Return Requirements
Mandatory Requirements for All Returns
| Requirement | Description | Mandatory |
|---|---|---|
| Unused Condition | Product must be completely unused and unworn | Yes |
| Original Tags | All tags, labels, and stickers must be intact | Yes |
| Original Packaging | Item must be in original box/pouch as received | Yes |
| Unboxing Video | Complete video recording from package opening | Yes |
| Valid Reason | Return reason must match eligible criteria | Yes |
| Order Details | Order number and purchase information | Yes |
📹 Unboxing Video Requirement
Critical: You must record a complete unboxing video from the moment you receive the package.
This video should show the packaging condition, opening process, and product examination.
Without this video, damage claims cannot be processed.
Product Condition Standards
- No Wear Signs: Product should show no signs of wearing or handling
- Clean Condition: Free from any marks, stains, or residue
- Complete Set: All components (earrings pairs, chain parts) included
- No Alterations: Product should not be modified or adjusted
- Hygienic Condition: Products should be in hygienic condition
4. Step-by-Step Return Process
🔄 Return Process Steps
Step 1: Contact Us
Contact us within 3 days via WhatsApp (+91 6200238517) or email (hello@shringarvatika.in)
Step 2: Provide Details
Share order number, reason for return, and supporting evidence (photos/videos)
Step 3: Await Approval
Our team will review your request and approve/reject within 48 hours
Step 4: Ship Item
If approved, ship the item to the provided return address
Step 5: Receive Refund
Refund processed within 7 working days after item receipt
Required Information for Return Request
- Order Number: Your complete order ID
- Contact Details: Registered phone number and email
- Return Reason: Detailed explanation with evidence
- Product Photos: Clear images showing the issue
- Unboxing Video: Complete recording (if claiming damage)
- Purchase Date: Original order placement date
⚡ Quick Response
We respond to all return requests within 48 hours during business days.
For urgent issues, WhatsApp provides the fastest response during business hours (10 AM – 6 PM).
5. Exchange Policy
🔄 Limited Exchange Options
Exchanges follow the same strict conditions as returns. Size changes are not applicable
(our jewelry is free size), and design changes are not permitted after shipment.
Exchange Availability
| Exchange Type | Available | Reason |
|---|---|---|
| Size Exchange | ❌ No | 95% of products are free size |
| Design Exchange | ❌ No | Not permitted after shipment |
| Color Exchange | ❌ No | Not available after purchase |
| Defective Item Exchange | ✅ Yes | Same conditions as returns |
| Wrong Item Exchange | ✅ Yes | Exchange for correct item |
When Exchanges Are Possible
- Wrong Item Delivered: Exchange for the correct product you ordered
- Defective Product: Exchange for the same product in perfect condition
- Damaged Item: Replacement with identical, undamaged product
- Missing Components: Complete set exchange if parts are missing
Exchange Process
The exchange process follows the same steps as returns. We will send you a replacement once we receive and verify the returned item meets our conditions.
💡 Exchange Alternative
If the exact product for exchange is out of stock, we offer store credit for the full
purchase amount, which can be used for any future purchase within 6 months.
6. Refund Process & Timeline
Refund Approval
⚖️ Discretionary Approval
All refunds are processed at the sole discretion of our team. Not all return requests
may be approved for refund, even if they meet the basic return conditions.
Refund Timeline
| Stage | Timeline | Description |
|---|---|---|
| Return Request Review | 24-48 hours | Initial evaluation of return eligibility |
| Item Inspection | 2-3 working days | Physical verification after receiving returned item |
| Refund Approval | 1-2 working days | Final decision on refund processing |
| Refund Processing | 7 working days | Processing refund to original payment method |
| Bank Processing | 3-5 working days | Bank/payment gateway processing time |
| Total Time | 10-15 working days | Complete refund timeline |
Refund Method
- Original Payment Method: Refund to the same method used for purchase
- Credit/Debit Cards: 5-7 working days for bank processing
- UPI/Digital Wallets: 3-5 working days for processing
- Net Banking: 3-7 working days depending on bank
- No Cash Refunds: Only digital refunds available
Refund Amount
💰 Full Product Refund
If approved, you will receive a full refund of the product price.
Original shipping charges are non-refundable, and return shipping costs are customer’s responsibility.
7. Return Shipping Costs
Shipping Cost Responsibility
📦 Customer Pays Initially
Return shipping costs must be paid by the customer initially. We will reimburse eligible
shipping costs after successful return processing and receipt submission.
Reimbursement Process
- Pay Return Shipping: Customer pays courier charges upfront
- Keep Receipt: Save the courier charge receipt/bill
- Submit Receipt: Share receipt image with our team
- Verification: We verify the return and receipt authenticity
- Reimbursement: Eligible amount reimbursed with refund
Reimbursement Conditions
- Maximum Limit: Reimbursement up to applicable standard charges
- Case-by-Case: Final amount decided based on individual cases
- Receipt Mandatory: Original courier receipt required
- Reasonable Charges: Only standard shipping costs are reimbursed
- Our Discretion: Final reimbursement amount at our discretion
Return Address
📍 Important Address Information
Return address will be provided via email after your return request is approved.
Do NOT ship items to our business address without prior approval and return address confirmation.
Recommended Shipping Method
- Insured Shipping: Use insured courier services
- Tracking Required: Choose services with tracking facility
- Proper Packaging: Pack items securely to prevent damage
- Signature Delivery: Opt for signature on delivery services
- Keep Documentation: Save all shipping documents
8. Non-Returnable Items
❌ Items Not Eligible for Return
Certain items cannot be returned under any circumstances, regardless of the reason.
Please review this list carefully before making a purchase.
Complete Non-Returnable List
| Item Category | Minimum Value | Reason |
|---|---|---|
| Low-Value Items | Under ₹199 | Processing costs exceed item value |
| Personal Preference Returns | Any Value | Change of mind not accepted |
| Used/Worn Items | Any Value | Hygiene and resale concerns |
| Modified Items | Any Value | Items altered by customer |
| Items Without Tags | Any Value | Cannot verify originality |
| Sale/Clearance Items | Any Value | Final sale items (when applicable) |
Specific Non-Return Scenarios
- Color Disappointment: “Colors look different than expected”
- Style Regret: “Doesn’t suit my style” or “doesn’t match outfit”
- Size Assumption: “Thought it would be bigger/smaller” (free size items)
- Impulse Purchase: “Bought by mistake” or “shouldn’t have ordered”
- Gift Disappointment: “Recipient didn’t like it”
- Financial Regret: “Can’t afford it now” or “found cheaper elsewhere”
- Late Delivery: “Arrived after needed date” (unless extremely delayed)
💡 Prevention Tips
To avoid disappointment, carefully review product descriptions, images, and measurements.
Contact us before ordering if you have specific questions about size, color, or style.
Damaged Returns
Items damaged after delivery due to customer mishandling, normal wear, or accidents are not eligible for return. Only items that arrive damaged or develop defects within normal handling qualify for return consideration.
9. Additional Important Information
Free Size Advantage
✨ Why 95% of Our Products Are Free Size
We’ve designed most of our jewelry to be free size to eliminate sizing issues and reduce returns.
This means you can shop confidently without worrying about fit!
Quality Assurance
- Pre-Shipment Inspection: All items checked before shipping
- Quality Standards: Strict quality control measures in place
- Packaging Care: Secure packaging to prevent shipping damage
- Supplier Standards: Working with verified, quality suppliers
Customer Support
🤝 We’re Here to Help
Our customer support team is trained to handle return requests fairly and efficiently.
We aim to resolve all issues to your satisfaction while maintaining our policy standards.
Record Keeping
- Return Records: All returns documented for quality improvement
- Customer History: Return patterns monitored for service enhancement
- Feedback Collection: Customer feedback used to improve products
- Process Improvement: Regular review of return procedures
Policy Updates
This return policy may be updated from time to time. Any changes will be communicated on our website and will apply to orders placed after the update date. Orders placed before policy changes will follow the original terms.
📞 Need Help with Returns?
Have questions about our return policy or need to initiate a return? Our customer support team is here to guide you through the process and ensure your concerns are addressed promptly and fairly.
