Shipping & Delivery Policy
Fast, Reliable, Pan-India Delivery
We’re committed to getting your beautiful jewelry to you quickly and safely. Learn about our shipping process, delivery timelines, and coverage across India.
Pan-India Delivery in 4-5 Days
We deliver beautiful jewelry across all states and union territories of India through our trusted shipping partners BlueDart and Delhivery. Free shipping on orders above ₹2,999!
📋 Quick Navigation
1. Delivery Coverage
🇮🇳 Complete India Coverage
We deliver to every corner of India where courier services reach. From major metropolitan cities to remote villages – we’ve got you covered!
Serviceable Pin Codes
We deliver to all pin codes serviced by our shipping partners BlueDart and Delhivery. During checkout, our system will automatically verify if your pin code is serviceable.
International Shipping
2. Shipping Timeline & Process
📦 Complete Delivery Timeline
Delivery Time by Location
| Location Type | Processing Time | Shipping Time | Total Timeline |
|---|---|---|---|
| Metro Cities | 1-2 days | 3-4 days | 4-6 days |
| Tier-2 Cities | 1-2 days | 4-5 days | 5-7 days |
| Tier-3 Cities | 1-2 days | 5-6 days | 6-8 days |
| Rural Areas | 1-2 days | 6-7 days | 7-9 days |
| Remote Areas | 1-2 days | 7-10 days | 8-12 days |
3. Shipping Charges & Free Shipping
Shipping Charge Structure
| Order Value | Shipping Charges | Details |
|---|---|---|
| Above ₹2,999 | FREE | No shipping charges across India |
| ₹1,000 – ₹2,998 | ₹50 – ₹150 | Based on location and weight |
| ₹500 – ₹999 | ₹70 – ₹180 | Standard shipping rates apply |
| Below ₹500 | ₹80 – ₹200 | Higher per-item shipping cost |
Shipping Charge Calculation
Shipping charges are calculated based on several factors and will be displayed at checkout before you complete your purchase:
- Order Value: Higher order values get better shipping rates
- Delivery Location: Metro cities have lower shipping costs
- Package Weight: Heavier packages may incur additional charges
- Delivery Speed: Standard delivery included in base charges
- Special Handling: Fragile item handling included at no extra cost
Payment of Shipping Charges
- Advance Payment Only: All shipping charges paid online during checkout
- No COD Available: Cash on delivery is not offered
- Inclusive Pricing: Total amount includes product price + shipping charges
- No Additional Charges: No extra charges at the time of delivery
4. Order Processing Details
Processing Timeline
Every order goes through our careful processing procedure to ensure you receive the highest quality jewelry in perfect condition.
🔄 Order Processing Steps
Processing Time Factors
- Order Complexity: Single items process faster than multi-item orders
- Product Availability: In-stock items ship within 1-2 days
- Quality Checks: Extra time for meticulous quality inspection
- Business Hours: Processing happens during business hours only
- Holidays: Processing paused on Sundays and national holidays
Order Modifications
Order modifications are possible only within a limited time window:
- Within 2 Hours: Full order modification possible via WhatsApp/email
- 2-8 Hours: Limited modifications possible (contact immediately)
- After 8 Hours: Modifications may not be possible if processing started
- After Shipping: No modifications possible, use return policy if needed
5. Our Trusted Shipping Partners
We partner with India’s most reliable courier services to ensure your jewelry reaches you safely and on time.
BlueDart Express
India’s premium express logistics company with extensive network coverage and excellent delivery track record.
- ✓ 35,000+ pin codes coverage
- ✓ Real-time tracking
- ✓ Signature on delivery
- ✓ Insurance coverage
- ✓ SMS & email updates
Delhivery
Leading logistics and supply chain services company with strong last-mile delivery capabilities across India.
- ✓ 18,000+ pin codes coverage
- ✓ Advanced tracking system
- ✓ Flexible delivery options
- ✓ Customer support
- ✓ Proof of delivery
Partner Selection Criteria
We choose our shipping partners based on specific criteria to ensure the best service for our customers:
- Network Coverage: Extensive reach across India including remote areas
- Reliability: Consistent on-time delivery performance
- Safety Records: Low damage and loss rates
- Tracking Capability: Real-time tracking and status updates
- Customer Service: Responsive support for delivery issues
- Insurance: Coverage for valuable shipments
6. Order Tracking & Updates
Tracking Information Provided
We keep you informed at every step of your order journey with multiple communication channels and tracking options.
| Tracking Method | Information Provided | Update Frequency |
|---|---|---|
| Email Updates | Order confirmation, shipping notification, tracking number, delivery confirmation | Major milestones |
| SMS Alerts | Shipping notification, out for delivery, delivery confirmation | Key delivery updates |
| WhatsApp Updates | Real-time status updates, tracking link, customer support | On-demand |
| Website Tracking | Order status, tracking number, expected delivery date | Real-time |
| Courier Website | Detailed tracking with location updates, delivery attempts | Real-time |
How to Track Your Order
- Check Your Email: Tracking number sent after shipping
- Visit Our Website: Login to your account and check order status
- Use Tracking Number: Track directly on courier partner website
- WhatsApp Us: Send your order number for instant updates
- Call Courier: Contact shipping partner directly with tracking number
Tracking Timeline
- Order Placed: Immediate confirmation email
- Processing: Order processing status updates
- Shipped: Tracking number provided within 24 hours
- In Transit: Regular updates from courier partner
- Out for Delivery: Same-day delivery notification
- Delivered: Delivery confirmation with recipient details
7. Delivery Issues & Resolution
Common Delivery Scenarios
We handle various delivery situations professionally to ensure you receive your order safely and conveniently.
| Scenario | Our Action | Resolution Time |
|---|---|---|
| Package Lost in Transit | Full refund or re-delivery at no extra cost | 7-10 business days |
| Package Damaged | Investigation with courier, replacement/refund based on damage | 5-7 business days |
| Failed Delivery Attempts | Coordinate with customer for convenient delivery time | 1-2 business days |
| Incorrect Address | Address correction with additional charges if applicable | 2-3 business days |
| Delivery Delays | Regular updates, escalation with courier partner | Ongoing monitoring |
| Customer Unavailable | Multiple delivery attempts, coordinate suitable timing | As per courier policy |
Lost Package Policy
Damaged Package Policy
In the rare event your package arrives damaged:
- Don’t Accept: If outer packaging is severely damaged, refuse delivery
- Document Damage: Take photos/videos if you accept a damaged package
- Contact Immediately: Report damage within 24 hours of delivery
- Investigation: We investigate with courier partner
- Resolution: Replacement or refund based on damage assessment
Failed Delivery Handling
When delivery attempts fail, we work with you to find the best solution:
- Reschedule Delivery: Coordinate convenient timing
- Alternative Address: Deliver to workplace or relative’s address
- Pickup Option: Collect from courier hub if available
- Extended Storage: Package held at courier facility for limited time
- Return to Sender: After multiple failed attempts, package returns
Address Issues
8. Special Circumstances & Exceptions
Force Majeure Events
Sometimes circumstances beyond our control may affect delivery timelines:
- Natural Disasters: Floods, earthquakes, cyclones affecting delivery routes
- Strikes & Bandhs: Regional strikes affecting courier operations
- Government Restrictions: Lockdowns, curfews, or movement restrictions
- Festival Rush: Extended delivery times during major festivals
- Infrastructure Issues: Road blocks, airport closures, etc.
Festival Season Considerations
| Festival Period | Expected Impact | Recommended Action |
|---|---|---|
| Diwali Season | 1-3 days additional delivery time | Order 1 week in advance |
| Wedding Season | 2-4 days additional delivery time | Order 10 days in advance |
| Major Festivals | 1-2 days additional delivery time | Order early for time-sensitive needs |
| New Year Period | 2-3 days additional delivery time | Plan purchases in advance |
High-Value Order Handling
Orders above ₹5,000 receive special handling for added security:
- Enhanced Packaging: Extra protective packaging
- Signature Required: Mandatory signature on delivery
- Insurance Coverage: Full value insurance included
- Priority Tracking: Enhanced monitoring throughout transit
- Direct Delivery: No re-routing to pickup points
Remote Area Deliveries
Bulk Order Shipping
Special arrangements for bulk orders (above ₹25,000):
- Split Shipments: Large orders may be shipped in multiple packages
- Scheduled Delivery: Coordinate delivery timing in advance
- Express Options: Faster delivery options available
- Direct Coordination: Direct communication with logistics team
- Custom Packaging: Special packaging requests accommodated
Customer Responsibilities
To ensure smooth delivery, customers should:
- Provide Accurate Information: Complete address with landmarks
- Be Available: Available for delivery or arrange alternative
- Contact Details: Provide working phone number for delivery coordination
- Address Updates: Inform immediately if address needs correction
- Acceptance: Inspect package before signing delivery receipt
📞 Shipping Questions or Issues?
Need help with shipping information, want to track your order, or facing delivery issues? Our logistics support team is here to assist you with all shipping-related queries and ensure your jewelry reaches you safely and on time.
