Frequently Asked Questions

We specialize in high-quality imitation and artificial jewelry including:

• Earrings: Studs, jhumkas, chandbalis, danglers
• Necklaces: Chokers, regular necklaces, long chains
• Bracelets & Bangles: Adjustable and fixed designs
• Rings: Free size and specific sizes
• Traditional Pieces: Anklets (payal), maang tikka, nose pins
• Bridal Sets: Complete wedding jewelry collections
• Western & Fusion: Modern and Indo-western designs

All our jewelry is nickel-free, lightweight, and skin-safe for comfortable all-day wear.

Our jewelry is crafted from premium materials:

• High-quality metal alloys – Durable and long-lasting
• Gold-plated & silver-plated finishes – For authentic look
• American Diamonds (AD) / CZ stones – Brilliant sparkle
• Kundan, Polki, and Meenakari work – Traditional craftsmanship
• Pearls, mirror work, beads – Decorative elements

We offer jewelry for every budget:

• Daily Wear Collection: ₹99 – ₹399
• Festive & Party Wear: ₹399 – ₹1,499
• Bridal & Premium Range: ₹1,499 – ₹4,999

This includes:

• All earrings (studs, danglers, jhumkas)
• Most necklaces with adjustable chains
• Bracelets with extension chains
• Bangles with flexible designs
• Anklets with adjustable length

Only a few rings come in specific sizes – we clearly mention this in product descriptions. Check our Size Guide for detailed information.

We ensure:

• All metals are nickel-free to prevent allergies
• High-quality hypoallergenic materials used
• Safe for sensitive skin
• Can be worn all day without irritation
• Suitable for daily and long-term wear

However, if you have extremely sensitive skin, we recommend testing on a small area first or consulting with us before purchase.

Ordering is simple and secure:

1. Browse: Visit shringarvatika.in and browse our collections
2. Select: Choose your favorite pieces and add to cart
3. Review: Check your cart and apply any discount codes
4. Checkout: Enter shipping details and choose payment method
5. Pay: Complete secure payment through our payment gateway
6. Confirm: Receive order confirmation email

You can order even a single piece starting from ₹99. However:

• Free shipping on orders above ₹2,999
• Shipping charges apply for orders below ₹2,999
• Exact charges will be shown at checkout

Order modifications depend on processing status:

• Within 2 hours of placing order: Contact us immediately via WhatsApp (+91 6200238517) for cancellation or modifications
• After 2 hours: Order modifications may not be possible if already in processing
• After shipment: Changes not possible, but you can use our return policy

Yes! We welcome bulk orders for:

• Wedding functions and ceremonies
• Festival celebrations
• Corporate gifts
• Boutique owners and retailers
• Event planners

We ship to all states and union territories in India including:

• All major cities (Mumbai, Delhi, Bangalore, Chennai, Hyderabad, etc.)
• Tier 2 and Tier 3 cities
• Remote areas and villages (where courier services reach)
• All pin codes covered by our shipping partners

Shipping Partners: BlueDart and Delhivery ensure reliable delivery across India.

Total Delivery Time: 5-7 business days

• Processing Time: 1-2 business days
• Shipping Time: 4-5 business days

Delivery Timeline by Location:

• Metro Cities: 4-5 days after dispatch
• Other Cities: 5-6 days after dispatch
• Remote Areas: 6-7 days after dispatch

Shipping charges depend on your order value:

• Orders above ₹2,999: FREE SHIPPING 🎉
• Orders below ₹2,999: Shipping charges apply

Charges typically range from ₹50-₹150 depending on location and package weight.

Multiple ways to track your order:

1. Email: Tracking number sent to your email address
2. Website: Check order status on our website (My Account section)
3. Direct Tracking: Use tracking number on courier website (BlueDart/Delhivery)
4. WhatsApp: Message us your order number for instant updates

We take full responsibility for safe delivery:

If Package Gets Lost:

• Full refund or re-delivery at no extra cost
• We handle all courier investigations
• Resolution within 7-10 business days

If Package Gets Damaged:

• Record complete unboxing video as proof
• Contact us immediately with video evidence
• Decision at our sole discretion
• Replacement or refund on case-to-case basis

Returns are accepted ONLY for specific reasons:

• Wrong item delivered (different from what you ordered)
• Damaged product received
• Manufacturing defects

Return Timeline: 3 days from delivery date

For returns to be accepted, items must be:

• Unused and unworn – In original condition
• With original tags – All labels and tags intact
• Complete unboxing video – Recorded from package opening
• Strong reason – Valid reason as per our policy
• Original packaging – In the same package it came in

Return shipping process:

1. Customer pays initially: You pay return shipping cost upfront
2. We reimburse: After successful return process completion
3. Receipt required: Submit courier charge receipt
4. Maximum limit: Reimbursement up to applicable charges (decided case-to-case)
5. Return address: Will be provided via email after return approval

Refund process timeline:

• Approval: At sole discretion of our team
• Processing time: 7 working days after approval
• Bank transfer: Additional 3-5 working days for bank processing
• Total time: 10-12 working days from approval

Exchange policy:

• Size changes: Not applicable (all jewelry is free size)
• Design changes: Not allowed after shipment
• Color changes: Not permitted
• Defective items: Same conditions as returns apply

We accept all major payment methods through our secure payment partners:

Payment Gateways: Razorpay & Cashfree

Available Payment Options:

• Credit Cards: Visa, Mastercard, American Express, Rupay
• Debit Cards: All major banks
• UPI: PhonePe, Paytm, Google Pay, BHIM, etc.
• Net Banking: All major banks
• Digital Wallets: Paytm, Amazon Pay, etc.
• EMI Options: Available on select cards

Security Features:

• SSL Encryption: All transactions are encrypted
• PCI DSS Compliant: Industry-standard security
• Trusted Gateways: Razorpay & Cashfree are RBI approved
• No Data Storage: We don’t store your payment details
• Bank-Level Security: Same security as your online banking

Your card/banking details are completely safe and never shared with us or any third party.

If payment fails, try these steps:

1. Check internet connection – Ensure stable connection
2. Try different payment method – Use UPI instead of cards or vice versa
3. Check bank limits – Verify daily transaction limits
4. Use different browser – Clear cache or try incognito mode
5. Contact your bank – Ensure online transactions are enabled

EMI options available through our payment gateways:

• Credit Card EMI: Available on select cards and banks
• Debit Card EMI: Limited banks offer this facility
• Minimum Amount: Usually ₹1,000 and above
• Tenure Options: 3, 6, 9, 12 months (varies by bank)

EMI availability depends on:

• Your bank’s EMI policies
• Card type and limit
• Order amount

EMI options will be displayed at checkout if available for your card.